Returns & Exchanges

US orders: returns must reach us within 30 days of the day you received your order.

International orders: returns must reach us within 35 days of the day you received your order.

Returns that arrive after the return window can't be accepted.

There is no restocking fee.

Approved returns are refunded as store credit, sent to you as a digital gift card.

Original shipping charges are not refundable.

Please allow 5–7 business days for us to process your return once it arrives.

Items must be in original, unused and unworn condition, with all tags attached. Items can't have defects, stains, pet hair, smells, or any sign of being worn or used.

For hygiene reasons, swimwear, intimates, undergarments, bras, bandeaus, hair accessories (including hats and beanies) and some beauty items can only be returned or exchanged if the tags and hygienic liners (if included) are still attached. There are no exceptions on these items.

"Final sale" means an item can't be returned or exchanged. The following are final sale:

Sale, clearance and Buy One Get One items, and any discounted item marked SALE.

Purchases made with a discount code.

Any sale described as "All Sales Final".

Preorder items.

Home decor and pet products.

Returns are sent back to us by mail. You're responsible for the return shipping cost, and you can use the carrier of your choice. We recommend a service with tracking, since we can't be responsible for returns that are lost or stolen on the way back to us.

If possible, please reuse the mailer bag for clothing.

Include your original packing slip, or your name and the email address used to place the order. You can send back more than one order in the same package as long as you include the packing slip for each order.

Email us at [email protected] to start a return and we'll send you the return address.

We accept exchanges for the same item in a different size or color.

To exchange, place a new order on our website for the item you'd like, then email [email protected] with both your new order number and your original order number. Please only include the items you're exchanging on the new order.

Once we receive your original item back, we'll refund it to your original payment method.

If you don't contact us about the exchange, the item you send back will be processed as a regular return (store credit).

Final sale items can't be exchanged.

Please inspect your order as soon as it arrives.

Let us know about any defect or damage by email within 3 days of delivery. Include your order number and photos of the issue, and we'll work with you to make it right.

We can't make exceptions once an item has been in your care for longer, or has had its tags removed, been washed or been worn.

To cancel an order, email [email protected] within 12 hours of placing it. A 15% cancellation fee applies to cancellations requested after 12 hours.

Cancellations are handled during our customer service hours, Monday–Friday, 8:00 AM–4:00 PM Mountain Time. Requests received after the 12-hour window or outside those hours (including weekends) can't be guaranteed, and the order may still ship.

Priority orders go to our shipping team sooner, so we can't guarantee they can be cancelled or changed within the 12 hours.

Coupons used on a cancelled order won't be refunded or reissued.

Every item is photographed to show its colors, measurements and patterns as accurately as possible, but screens display colors differently. Slight variations aren't considered defects, since each item may be unique in pattern or color.

For returns or exchanges, email [email protected].

Our customer service hours are Monday–Friday, 8:00 AM–4:00 PM Mountain Time.